Returns and Exchanges

1. Our Policy

At Black and White, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Our returns and exchanges policy is designed to make the process quick and hassle-free.

2. Return Eligibility

• Items must be returned within 2 days of receipt.
• Items must be in their original condition—unworn, unwashed, and with all tags attached.
• Customized or personalized items cannot be returned unless there is a manufacturing defect.

3. How to Return an Item

To initiate a return, follow these steps:

1. Email our customer support team at returns@blackandwhitext.com with your order number and reason for return.
2. Our team will provide you with a return authorization number and instructions.
3. Pack the item securely and include the return authorization number in the package.
4. Ship the package to the address provided by our team.

4. Exchanges

If you’d like to exchange an item for a different size or style, please contact us at returns@blackandwhitext.com. We’ll guide you through the process to ensure you receive your preferred item as soon as possible.

5. Refunds

Once we receive your returned item and confirm it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.

6. Return Shipping Costs

- If the return is due to an error on our part (e.g., wrong item sent or defective product), we will cover the return shipping costs. - For other reasons, the customer is responsible for return shipping fees.

7. Contact Us

If you have any questions about our returns and exchanges policy, please don’t hesitate to reach out to us:

• Email: info@blackandwhitext.com
• Phone: +1 234 567890